Switching internet providers can be a game-changer for your wallet and your internet speed. But companies like Xfinity, Spectrum, Optimum, and Cox don’t make it easy to cancel. At Wifi Shark, we’re here to guide you through the process and help you find the best deals so you can say goodbye to your internet incumbent with confidence. Most Americans now have a choice between high-speed internet providers and there’s never been a better time to save money.

Why Cancelling Can Be Hard

These companies are notorious for making cancellations difficult. You can’t cancel online; instead, you’re often forced to spend time on lengthy phone calls, endure retention tactics, or handle cancellation in-person at a store. The result? Canceling becomes a burden that many people put off.

But there’s hope. The Federal Trade Commission (FTC) has proposed new “Click to Cancel” rules, which, if enacted, will require companies to offer consumers the ability to cancel subscriptions as easily as they signed up. While these rules are still in the works, we at Wifi Shark are optimistic that they will make life easier for everyone.

Don’t Let Cancellation Fees Scare You

One common concern when switching providers is the dreaded cancellation fee. However, in most cases, these fees are either small or non-existent. Even if there is a fee, it’s often worth it when you consider the immediate savings and better service you’ll get from a new provider. Some providers also offer buyout programs to help cover early termination fees.

Steps to Cancel and Fees for Each Provider

Here’s a breakdown of how to cancel with the major providers and what to expect:

Xfinity

1. How to Cancel Xfinity:
   • Call Xfinity’s customer service at 1-800-XFINITY or visit a store.
   • Be prepared for attempts to retain you as a customer and provide a reason for your cancellation.
   • Return your equipment to a nearby Xfinity store or via their online return process.
2. Potential Fees:
   • Xfinity contracts may include an early termination fee (ETF) of $10 per month remaining on your contract.
   • No ETF applies if you’re on a no-term agreement.

Spectrum

1. How to Cancel Spectrum:
   • Call Spectrum’s customer service at 1-833-267-6094.
   • Alternatively, visit a Spectrum store to cancel in person and return equipment.
2. Potential Fees:
   • Spectrum does not charge ETFs as they don’t require contracts.
   • Ensure all equipment is returned to avoid unreturned equipment fees.

Optimum

1. How to Cancel Optimum:
   • Call Optimum’s customer service at 1-866-218-3259.
   • Prepare to explain why you’re canceling and decline offers to stay.
   • Return equipment to an Optimum store or use their pre-paid return process.
2. Potential Fees:
   • ETFs may apply if you’re under a contract, usually capped at $200.
   • Double-check your final bill to ensure no unexpected charges.

Cox

1. How to Cancel Cox:
   • Call Cox’s customer service at 1-866-961-0027.
   • Be ready for retention attempts and requests to confirm your decision.
   • Return equipment at a Cox store or via a shipping label they provide.
2. Potential Fees:
   • ETFs are typically $10 for each remaining month on your contract.
   • As with other providers, unreturned equipment fees may apply.

Find Your Next Provider with Wifi Shark

Switching internet providers doesn’t have to be a headache. At, Wifi Shark we make it easy to find your next provider with the best deals in your area. With just a few clicks, you can compare options, save money, and enjoy faster, more reliable internet.

Don’t let your current provider keep you tied down. Check out Wifi Shark today and start your journey to better internet. It’s time to say goodbye to frustration and hello to savings!